En/contracts-en

Terms and Conditions for Accommodation Contracts

  • Scope of Application

    Article 1-1

    Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions.
    Any particulars not provided for herein shall be governed by laws and regulations and/ or generally accepted practices.

    Article 1-2

    Should the Hotel enter into a special contract with the Guest, in so far as that special contract does not violate any laws, regulations or generally accepted practices, the special contract shall take precedence over the provisions of these Terms and Conditions.

  • Application for Accommodation Contracts

    Article 2-1

    A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:

    • Name of the Guest
    • Dates of accommodation and estimated time of arrival
    • Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1)
    • Other particulars deemed necessary by the Hotel.

    Article 2-2

    Should a Guest request, during his or her stay, an extension of the accommodation beyond the date in subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

  • Conclusion of Accommodation Contracts, Etc

    Article 3-1

    A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.

    Article 3-2

    When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit, fixed by the Hotel, within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.

    Article 3-3

    The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.

    Article 3-4

    When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

  • Special Contracts requiring No Accommodation Deposit

    Article 4-1

    Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.

    Article 4-2

    In the event that the Hotel has not requested the payment of a deposit as stipulated in Paragraph 2 of the preceding Article and/ or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as if the Hotel has accepted a special contract as prescribed in the preceding paragraph.

  • Refusal of Accommodation Contracts

    Article 5-1

    The Hotel may not accept the conclusion of an Accommodation Contract in the following cases:

    • When the application for accommodation does not conform with the provisions of these Terms and Conditions.
    • When the Hotel is fully booked and no room is available.
    • When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation.
    • When the guest seeking accommodation is an organized crime group Boryokudan, a member of an organized crime group Boryokudan-in, a person related to an organized crime group, or any type of unlawful group.
    • When the guest seeking accommodation is a company of an organization, which is directly or indirectly managed by Boryokudan or a Boryokudan-in.
    • When the guest seeking accommodation is a corporate customer, of which a board member is deemed a Boryokudan-in.
    • When the guest seeking accommodation is a company annoys other guests.
    • When the guest seeking accommodation threatens violence, uses threats, extortion or makes an unreasonable or coercive request to be Hotel or a staff member. Or when the guest seeking accommodation makes an unreasonable request which is deemed significantly unfair or when he/she is deemed a person who has previously acted in such a manner.
    • When the guest seeking accommodation can be clearly detected as carrying infectious disease.
    • When the guest seeking accommodation is deemed liable to conduct and/or have conducted himself create a disturbance which annoys other guests such as a heavily-intoxicated (Ishikawa Prefecture Ordinance).
    • When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and/ or other unavoidable causes.
  • Right to cancel Accommodation Contracts by the Guest

    Article 6-1

    The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.

    Article 6-2

    Should the Guest cancel the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before payment), the Guest shall pay cancellation charges as listed in the Attached Table No.2.
    However, should a special Contract, as prescribed in Paragraph 1 of Article 4 be in effect, the same shall apply only when the Guest is informed of the obligation for payment of the cancellation charges in case of cancellation by the Guest.

    Article 6-3

    In the case when the Guest does not appear by 8:00 p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel has been notified) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

  • Right to cancel Accommodation Contracts by the Hotel

    Article 7-1

    The Hotel may cancel the Accommodation Contract even though the Hotel accept the conclusion of it under any, but not limited to the following cases.

    • When the Guest is deemed liable to conduct and/ or have conducted himself/ herself in a manner that will contravene the laws or act against the public order and good morals in regard to his/ her accommodation.
    • When the guest is an organized crime group Boryokudan, a member of an organized crime group Boryokudan-in, a person related to an organized crime group, or any type of an unlawful group.
    • When the guest is a company or an organization, which is directly or indirectly managed by Boryokudan or a Boryokudan-in.
    • When the guest is corporate customer, of which a board member is deemed a Boryokudan-in.
    • When the Guest significantly annoys other guests.
    • When the Guest seeking accommodation threatens violence, uses threats, extortion or makes an unreasonable or coercive request to the Hotel or staff member. Or when the guest seeking accommodation makes an unreasonable request which is deemed significantly unfair or when he/ she is deemed a person who has previously acted in such a manner.
    • When the Hotel is unable to provide accommodation due to natural calamities and/ or other causes of irresistible force.
    • When the Guest can be clearly detected as carrying any infectious disease.
    • When the Guest seeking accommodation is deemed liable to conduct and/ or have conducted himself create a disturbance which annoys other guests such as a heavily-intoxicated (Ishikawa Prefecture Ordinance).
    • When the Guest does not observe prohibited actions such as smoking in the hotel (except smoking area), mischief to the fire-fighting facilities and other promotions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).

    Article 7-2

    Should the Hotel cancel the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the guest for any services during the contractual period which he has not received.

  • Registration

    Article 8-1

    The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:

    • Name, age, sex, address and occupation
    • Except Japanese, nationality, passport number, port and date of entry in Japan
    • Date and estimated time of departure
    • Other particulars deemed necessary by the Hotel

    Article 8-2

    Should the Guest intend to pay the Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as accommodation vouchers or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding paragraph.

    Article 8-3

    The entry of third parties not staying in the Hotel to the room floors is prohibited. The Hotel lobby or lounge area may be used for meetings with them.

  • Occupancy hours of guest rooms

    Article 9-1

    The Guests is entitled to occupy the contracted guest room of the Hotel from 3:00p.m. to 12:00a.m. of the next day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.

    Article 9-2

    The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the Guest to occupy the room beyond the time prescribed in the same paragraph. In this case, extra charges shall be paid as follows:

    • Up to 3 hours: 30% of the room charge
    • Up to 6 hours: 50% of the room charge
    • More than 6 hours: 100% of the room charge
  • Observance of use Regulations

    Article 10-1

    The Guest shall observe the Rules and Regulations established by the hotel, which are posted within the premises of the Hotel. Actions considered as violating social norms, such as making loud noise or trash mismanagement etc., may lead to a warning or refusal to provide the Hotel services.

    Article 10-2

    Smoking is prohibited in all facilities of the Hotel (excluding the designated smoking area). Smoking in the rooms or other facilities causes charges in order to compensate for the damage such as cleaning expenses and disruption of providing the Hotel services.

  • Business hours

    Article 11-1

    The business hours of the main facilities of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each place, service directions in guest rooms and others.
    The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable causes.

  • Payment of Accommodation Charges

    Article 12-1

    The breakdown of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.

    Article 12-2

    Accommodation Charges, etc. as stated in the preceding paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as coupons or credit cards recognized by the Hotel at the front desk at the time of the arrival of the Guest or upon request by the Hotel.

    Article 12-3

    Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him/ her by the Hotel and are at his/ her disposal.

  • Liabilities of the Hotel

    Article 13-1

    The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/ or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable.

    Article 13-2

    The Hotel takes all possible measures to maintain the buildings fire-fighting equipment. The Hotel is also covered by Hotel Liability Insurance for fire and/ or other disasters.

  • Handling when unable to provide contracted rooms

    Article 14-1

    The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable. However, the same shall not apply when the hotel cancels the Accommodation Contract under Article 7-1.

    Article 14-2

    When arrangement for other accommodation cannot be made, notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable or beyond its control, the Hotel shall not be liable to compensate the Guest.

  • Handling of deposited article

    Article 15-1

    The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused by the Hotel to the goods, deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, we cannot keep any cashes or valuables.

    Article 15-2

    The Hotel shall compensate the Guest for the damage when loss, breakage or the damage is caused through intension or negligence by the Hotel to the goods, which are brought into the Hotel by the Guest, but are not deposited at the front desk. However, when the Hotel has requested the Guest to report the kind and value of the goods but the Guest has failed to do so, the Hotel shall compensate the Guest within the limits of 150,000yen.

  • Custody of baggage and/ or belongings of the Guest

    Article 16-1

    When the baggage of the Guest is brought into the Hotel before his/ her arrival, the Hotel will only keep it when the request to do so has accepted by the Hotel, discretion to keep solely remains with the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his/ her check-in.

    Article 16-2

    When the baggage or belongings of the Guest are found left at the Hotel after check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions.
    When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days, including the day it is found, and after this period the Hotel shall dispose of it, but only foods shall be generally disposed of on first day.
    However, when the article is deemed valuable by the Hotel after this period, the Hotel shall turn it over to the nearest police station.

    Article 16-3

    The Hotel’s liability in regard to the custody of a Guest’s baggage and belongings in the case of the preceding two paragraph shall be assumed in accordance with the provisions of Paragraph 1 of the preceding article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same article in case Paragraph 2.

  • Liability in regard to parking

    Article 17-1

    The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused though intention or negligence on the part of the Hotel strictly in regard to the management of the parking lot.

  • Liability of the Guest

    Article 18-1

    The Guest shall compensate the Hotel for all the damages caused by the acts, omissions or negligence on the part of the Guest.

    Attached table of charges No.1
    Table of charges for lodging and miscellaneous expenses (Regarding paragraph 1 of Article 2 and paragraph 1 of Article 12)

    Total Amount to be paid a Registered Guest
    1) Basic Accommodation Charges:Room Charge including Breakfast Charge
    2) Extra Charges:Other relevant charges
    3) Tax:Consumption Tax 10%

    Notes: In the event the relevant tax laws are modified, the latest modified version shall be applicable to all charges listed above

    Attached table of charges No.2
    Cancellation Charge for the Hotel (Regarding paragraph 2 of Article 6)
    No Show Accommodation 1day Prior 14days Prior 30days Prior
    Individuals up to 4 rooms or
    up to 9 people
    100% 80% 50%
    Group more than 5 rooms or
    more than 10 people
    100% 100% 80% 50% 10%
    Remarks:
    • The percentage signifies the rate of cancellation charges to the Basic Accommodation Charges.
    • When the number of the days contracted is shortened, a cancellation for the first day shall be paid by the Guest regardless of the number of the days shortened.